Security Guarantee: Our website uses SSL security, mandatory by law for all online stores, encrypting all transactions to guarantee the confidentiality of information.
Partnership with Shopify Payments: We work in partnership with Shopify Payments, the largest online payments network in Europe, ensuring a 100% secure purchase.
Why do Products Take 7 to 20 Days to Arrive?
Quality Products at Affordable Prices: We work with international suppliers (USA, Europe, Asia) to offer high quality products at affordable prices.
Shipping Process: When placing an order, we ask our suppliers to ship directly to your home, which can take 7 to 20 days.
Do all purchases come with a tracking code?
Safety and Comfort: We only work with reliable suppliers who provide a tracking code, ensuring safety and comfort during the delivery process.
When will I receive my tracking code?
Shipping within 3 Business Days: The tracking code is sent to your email within 3 business days, according to the deadline established by our suppliers.
Quick Support: If you do not receive the code after this period, please contact us via emailsupport@mrkstorept.com with the order number, and we will respond within 24 hours.
My Tracking Code Is Not Showing Information?
Lack of Updates: Between the country of origin and destination, there may be no updates. The code will notify you upon arrival at your original destination and on each subsequent movement.
Are there additional fees for the product?
No Additional Fees: The full value of the product is the only one paid, as our products are not taxed by customs. In case of taxation, we assume responsibility and cover any fees. Contact us atsupport@mrkstorept.com for support within 24 hours.
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